Frequently Asked Questions

What is LIHEAP?

LIHEAP (Low Income Home Energy Assistance Program) is assistance with utility bills. There are two seasons for LIHEAP – summer and winter. The winter season typically begins sometime in December and generally ends mid-March. The summer season begins in June and ends in September. The season ends when the funds have been spent. Funding is received from ADECA (Alabama Department of Economic and Community Affairs) and varies from year to year.

How do I get an appointment?

You must call the center closest to your home to request an appointment. The phone message will ask you to leave your name and a local number. All calls are recorded on a waiting list at each center location. Calls are returned in the order received to schedule appointments. Applications are taken by appointment only. There are no walk-ins. Due to the high volume of requests for appointments, your call will not be returned immediately. If your utility bill is due and you are unable to pay you should request an extension from your utility company or contact other local agencies or churches who may be able to assist you.

How long does it take for my LIHEAP application to be processed?

There are two types of applications – regular and crisis. Regular applications must be processed within 15 days. Crisis applications must be processed within 48 hours. All applicants are asked to sign a form detailing this information at the time of appointment. We ask that you do not call to check on the status of your application. This may delay processing. Once an application is processed, award information is faxed to the utility company notifying them of the award.

Who is eligible for a crisis application?

Households with elderly or disabled family members or small children age 5 or younger and who meet the income guidelines may be eligible for a crisis application. There must also be an energy-related crisis in order to qualify.

How many times a year can I receive LIHEAP?

Eligibility is based on income and the number of individuals in a household. Households who meet the income guidelines may receive assistance twice a year (once in the summer and once in the winter). Eligible households in the target population (elderly, disabled or children age 5 or younger) may receive assistance up to 4 times per year.

How do I apply for weatherization measures to be performed on my home?

A weatherization application must be completed by appointment at the community service office nearest your home. The total gross income for the household and ownership of the property to be weatherized will be verified. Approved applications are prioritized based on the State of Alabama guidelines.

How many times can a home be weatherized?

The physical address of a home may be weatherized only one time.

How long before the home will be weatherized?

The length of time on the weatherization waitlist will vary based on priority point system and availability of funds.